Return & Warranty Policy

At Redline Safety Depot, we work hard to ensure that every order is accurate and that the products we sell arrive in proper working condition. Due to the nature of fire, life-safety, emergency response, and related equipment, all sales are generally considered final.

Returns

Redline Safety Depot does not routinely accept returns or exchanges for products that are no longer wanted, were ordered incorrectly, or are otherwise not needed by the customer.

We encourage customers to carefully review product descriptions, specifications, compatibility, and quantities before placing an order. If you have questions about a product before purchasing, please contact us and we will be happy to assist.

In limited circumstances, Redline Safety Depot may authorize a return at its sole discretion. Any approved return may be subject to shipping costs, manufacturer restrictions, and/or restocking fees.

Do not ship a product back to Redline Safety Depot without first receiving return authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact Redline Safety Depot as soon as possible after delivery.

Please provide your order number, a description of the issue, and photographs of the product and packaging when applicable. We will work with you to determine the appropriate resolution.

Damage caused after delivery, improper installation, misuse, modification, neglect, or use contrary to the manufacturer's instructions is not considered a shipping or fulfillment defect.

Manufacturer Warranties

Many products sold by Redline Safety Depot are covered by warranties provided by their respective manufacturers.

While Redline Safety Depot does not independently provide or extend manufacturer warranties unless specifically stated, we will assist our customers with legitimate manufacturer warranty claims for products purchased through us.

Warranty eligibility, coverage, replacement, repair, and final approval are determined by the applicable manufacturer's warranty terms.

Depending on the manufacturer, warranty service may require photographs, serial numbers, proof of purchase, return of the defective product, or direct communication with the manufacturer.

Non-Returnable Products

Unless otherwise required by law or specifically authorized by Redline Safety Depot, the following are considered final sale:

• Fire extinguishers and other pressurized equipment

• AEDs and related emergency medical equipment

• AED batteries, electrode pads, and other dated or consumable products

• First aid and medical supplies

• Special-order or custom-order products

• Used, installed, activated, opened, altered, or damaged products

• Clearance or specifically designated final-sale merchandise

• Products subject to manufacturer return restrictions

Order Cancellations

Orders may only be cancelled if they have not yet been processed, shipped, or submitted to a manufacturer or distributor for fulfillment.

Because some Redline Safety Depot products may ship directly from our manufacturers or distribution partners, we cannot guarantee that an order can be cancelled after it has been placed.

Shipping Costs

Original shipping charges are non-refundable unless Redline Safety Depot determines that the shipment resulted from an error on our part.

Customers are responsible for return shipping and related costs on any discretionary return unless otherwise agreed to in writing.

Questions or Problems With an Order

We want you to receive the correct product and have equipment you can depend on. If there is a problem with your order, please contact Redline Safety Depot before attempting to return the product.

We will make reasonable efforts to assist with order issues, shipping damage, defective products, and applicable manufacturer warranty claims.

Redline Safety Depot reserves the right to update or modify this policy at any time. This policy does not limit any rights that cannot legally be waived under applicable law.